All sales are final, so we are unable to accept returns or exchanges. If something is wrong with your order, we will make it right, and any refund is issued to your original payment method.
If you would like to return an order
All sales are final, and we are unable to accept returns or exchanges. If there is a problem with your order, the situations below are handled differently.
If something is wrong with your order
If your order arrives damaged, you received the wrong item, or your package was returned to us by the carrier, we will make it right. Depending on the situation, we may reship your order, issue a refund, or apply store credit. For damaged bottles or packaging, see Broken Bottles or Damaged Packages in Transit. If you received the wrong item, see I Received the Wrong Item. If your package was sent back to us, see Returned to Sender.
If an item is out of stock
If we are unable to fulfill part of your order, we refund that item to your original payment method. For more, see Out-of-Stock Items & Substitutions.
How refunds are issued
When we issue a refund, it goes back to your original payment method, unless you chose store credit. Refunds may take up to 7 to 10 business days to appear, though they are often faster. During peak seasons, and for a short time afterward, refunds may take a little longer.