Wine can be affected by temperature and storage conditions after delivery. For that reason, we review wine quality concerns based on the delivery date.
If you contact us within 90 days of the delivery date, we may offer a refund or store credit depending on the situation.
If you contact us more than 90 days after the delivery date, we are not able to offer a refund or store credit.
This policy applies to quality concerns such as wine that tastes off, cooked, oxidized, or otherwise suspected spoilage.
This policy does not apply to broken bottles, leakage, or other shipping damage. If your bottles arrived broken or leaking, refer to our shipping damage policy.
This policy does not apply to vintage questions. If you received a different vintage than expected, refer to our vintage policy.