If an item is out of stock, we email you with options before shipping. We refund anything we cannot fulfill, and if your order qualified for free shipping, you keep it.
If an item is out of stock
Sometimes an item sells out after you place your order. When that happens, we email you before shipping with three choices:
- Wait for the item to come back in stock.
- Substitute it for a similar wine we suggest.
- Remove it and ship the rest of your order.
If we do not hear back
If we do not hear from you within 2 business days, we ship the rest of your order without the out-of-stock item so the rest of your wine is not delayed.
Refunds for out-of-stock items
You are not charged for any item we cannot fulfill. We automatically refund any out-of-stock item to your original payment method. There is nothing you need to do.
Your free shipping stays free
If your order qualified for free ground shipping at checkout, you keep it. Even if removing an out-of-stock item brings your order below the 15 bottles normally needed for free shipping, your ground shipping stays free. For how shipping is priced, see Shipping Costs & Free Shipping.
Missing an item from a delivered order?
If an item is missing from a shipment you have already received, that is a different issue. See Missing Items From My Order.