Sometimes bottles can break during transit. When that happens, UPS may deliver part of the order, repackage the shipment, return it to us, or discard items that were damaged.
If your order arrives with broken bottles, missing bottles due to damage, or signs of leakage, submit a request so our team can review and resolve it.
How we resolve transit damage
Our preferred resolution is to replace the damaged bottles when possible.
If a damaged bottle is out of stock and you would like a replacement, we will work with you to choose a replacement bottle in the same price range.
If you prefer not to replace the bottles, we can offer one of the following for the damaged portion only:
110% store credit
100% refund
What we need from you
To help us resolve your issue as quickly as possible, we may request photos of the bottle and packaging. Please include one clear photo of the full bottle and one photo showing any breakage or leakage.