If something is missing from your order, contact us and we will make it right.
What to do
Submit a request with your order number and a list of the missing item(s).
If the missing items were intended as a gift, let us know in your message. Timing matters for gifts and we will factor that into our resolution.
How we resolve missing items
Depending on the number and value of the missing items, we will offer one of the following:
- 110% store credit for the value of the missing item(s)
- A reship of the missing item(s)
For a small number of missing bottles, we typically offer store credit first. For a larger number, or for high-value items or gifts, we will prioritize reshipping when possible.
A refund may be available at company discretion as a last resort.
If you received a bottle you didn't order, refer to I Received the Wrong Item.