If you received a bottle that was not what you ordered, contact us and we will make it right. You do not need to return the wrong item.
How we resolve wrong items
We will work to get you the correct bottle. Depending on the number of items affected and your preference, we can offer:
- 110% store credit for the value of the affected item(s)
- A reship of the correct item(s)
If the item was intended as a gift, please let us know. Timing matters for gifts and we will factor that into our resolution.
A refund may be available at company discretion as a last resort.
What we need from you
To help us confirm the issue, please include a photo of the bottle you received and a photo of the shipping label.
If items are completely missing from your order, refer to Missing Items From My Order.