A tracking email is sent automatically when your order is picked up by UPS. If you have not received one, your order may still be processing.
When you have received a tracking email
When your order is picked up by UPS, you will receive a shipping confirmation email with your tracking number(s). Use the link in that email to follow your delivery in real time on the UPS website.
If your order contains multiple packages, each package has its own tracking number. All tracking numbers are included in the same shipping confirmation email.
When you have not received a tracking email
If you have not received a shipping confirmation email, your order may not have shipped yet. The tracking email is sent the same evening your order is picked up by UPS.
If you believe your order should have shipped and you still have not received a tracking email, submit a request and our team will look into it.
Before reaching out, check your spam or promotions folder. If you placed your order with a different email address, the tracking email was sent there instead.