UPS makes up to three delivery attempts before returning a package to the sender.
If this is your first or second missed attempt
UPS will try again. In the meantime, we recommend signing up for a free UPS My Choice account. With UPS My Choice, you can:
- Reschedule your delivery for a different date or time window
- Redirect your package to a UPS pickup location near you
- Receive proactive delivery alerts
Note that some UPS services, such as redirecting a package to a different residential address, may require a fee paid directly to UPS.
If you have set up UPS My Choice but are unable to make changes to your delivery on your own, submit a request and we will do our best to assist you directly.
If UPS has made three delivery attempts
After three unsuccessful delivery attempts, UPS will return your package to us. If this has happened, submit a request and our team will reach out to discuss your options. You can also read our Returned to Sender article for more information on what to expect.